![]() ![]() This innovative solution provides an additional layer of security and a convenient experience for the customer, fostering trust and building solid and long-lasting relationships. With the widespread use and interactive features of WhatsApp, and seamless authentication integration, brands now have a powerful tool for enhancing customer interactions and securing communication.īrands can initiate authentication conversations to verify user identity through OTPs at various stages of the login process, including account registration, account recovery, and integrity validation. This increased level of security enhances customer trust and confidence in the brand, contributing to a positive customer experience. With the ability to send One-Time Passcodes (OTP) for user authentication, brands can effectively protect sensitive information and verify the authenticity of users accessing it. ![]() WhatsApp has recently announced the launch of Authentication Conversations for business accounts, aimed at providing a secure and convenient two-way communication channel between brands and customers. ![]()
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